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FAQs

What is your Hotline No?
--> You can get in touch with us through Viber +63-906-778-1419 
What products are on sale?
--> up to 50% off on all items
When is your promo ending?
--> 50% ending soon, just no exact date.. better to get it early :)
Why cheaper or cheap?
--> they are on 50% off
Do you accept LBC / cebuana Payments?
--> You can get in touch with us through your hotline
How long is the shipping/delivery?
--> 2-7 Business days Manila and Provincial
Do you do Meet ups or COD?
--> we do shipping or deliveries as of the moment
Can i return items ordered?
--> items cannot be returned due to sanitation
How to Measure Your Dog for Clothes, Costumes, Coats, Accessories
 --> Kindly click this link https://kenzostella.com/pages/clothing-size
Clothing size?
-->For all type clothing please send chest, backlength, neck, front length in CM. Kindly make sure the measurement is correct as we cant change the item due to sanitary purposes.
For Dog Harness? 
Kindly send us your dog Chest Size - https://kenzostella.com/pages/clothing-size
Are the items onhand?
--> Only items with 'onhand' written are the ones onhand.
Can i combine onhand and pre order?
--> No, You can always create 2 orders, 1 for onhand, 1 for preorder.  If there is a single pre order item on that specific order, all items will be considered as pre order
Is there a possibility that my pre-order will be out of stock?
--> Yes, there is a chance possibiliy  that a small portion of your pre order will be out of stock. The out of stock item ONLY can be replaced, or deducted from your total bill